Frequently asked questions on our car park at Basel Mulhouse
Do I have to book in advance?
Yes, we recommend that you reserve your parking space in advance to schedule your arrival and transfer to the airport. The reservation will guarantee you a parking space for the duration of your trip.
How to book?
It's very simple, let yourself be guided by the reservation module displayed on the homepage. Enter your entrance date in the parking and the landing of your return flight, and then click on "Calculate your price". Then complete the requested informations to finalize your reservation.
Where is situated the parking?
Our parking is situated less than 3 minutes from the airport. To get there, simply follow the information received by email on your booking confirmation or click on the "Parking access" tab.
What times should I enter on my reservation?
- On the outbound : you must arrive at the parking between 15 and 20 minutes before the desired time of arrival at the airport.
- On the return : indicate your landing time. Do not plan delay or potential incidents because we will monitor your flight with the flight number on your booking.
Is the credit card payment secured?
Totally. We offer you a secure payment system by credit card. Your information are encrypted using SSL (Secure Socket Layer).
What should I do when I get back to the airport?
After having retrieve your luggage, report your arrival by contacting us.
How long will I wait for the shuttle?
Your transfer is almost immediate. Upon arrival, our team will ensure your transfer to the airport depending on your reservation time.
Is the parking secured?
Our parking is fenced, lit at night, under surveillance and guarded 24h/24. We also have indoor parking under video surveillance and alarm.
Can I leave personal items in my vehicle?
Like in any parking, items left in your vehicle are your own responsibility. We can not be held responsible for a possible theft because we know neither the value or the content. However, video surveillance allows us to never encounter this kind of problem.
What if my flight is canceled?
Contact as fast as possible your airline to ask them to take in charge your parking fees.